Shipping policy

Delivery Areas

We ship across the United Kingdom and to most countries worldwide.

Within the United Kingdom, we deliver to all regions, including England, Scotland, Wales, and Northern Ireland.

Some remote locations (such as the Scottish Highlands, Channel Islands, Isle of Man, certain Northern Ireland postcodes, and remote international destinations) may require slightly longer delivery times or have limited courier service availability. Any such restrictions will be displayed clearly at checkout before you confirm your purchase.

Processing Time

Orders are processed within 1 business day (Monday to Friday, excluding applicable public holidays).

Processing time includes order verification, quality checks, and packing.

Once your order is dispatched, you will receive a confirmation email containing your tracking details.

Delivery Timeframes

Express Delivery: 3-5 working days (including processing time)

Standard Delivery: 5-9 working days (including processing time)

Express delivery is available at checkout for eligible destinations.

During peak shopping periods (such as Christmas or Bank Holidays), severe weather, customs processing, or courier disruptions, delivery may take longer.

Shipping Costs

We offer free standard delivery on all orders.

Express delivery is available at checkout for eligible destinations. Any applicable Express delivery charge will be displayed clearly before you confirm your order.

All mandatory charges (including delivery charges and taxes) are disclosed in advance, before you confirm your order, in accordance with the Digital Markets, Competition and Consumers Act 2024. There are no hidden fees. No additional duties or taxes are payable on delivery (DDP).

Order Tracking

Once your order is dispatched, you will receive an email with a tracking number and link to follow your parcel’s journey.

Tracking updates are provided directly by the courier, and most services will show an estimated delivery date and delivery status in real time.

Delays & Issues

We make every effort to deliver within the estimated timeframes. However, in rare cases, external factors such as courier delays, customs processing, extreme weather, or high seasonal demand may cause delivery to take longer.

If your order has not arrived within 7 business days of the estimated delivery date, please contact us at sac@brackford.shop so we can investigate promptly with the courier.

Under the Consumer Rights Act 2015, UK consumers have the right to cancel their order and receive a full refund (including standard delivery costs, where applicable) if we fail to deliver within the agreed timeframe or within 30 days, unless a longer period was agreed at the time of purchase.